These Terms of Service ("Terms") govern your use of the TailWag mobile application and website (tailwag.app), operated by TailWag Pty Ltd, Australia ("TailWag", "we", "us"). By creating an account or using TailWag, you agree to these Terms.
You must be at least 18 years of age to use TailWag. TailWag is not intended for use by children or minors under 18. By creating an account or using the app, you confirm that you are 18 years of age or older. If we become aware that a user is under 18, we will terminate their account and delete their data promptly.
You agree not to:
You retain ownership of content you post (photos, messages, posts). By posting content, you grant TailWag a non-exclusive, royalty-free, worldwide licence to use, display, and distribute that content within the app and for promotional purposes (e.g., featuring your dog on our social media with your permission).
You are solely responsible for content you post. TailWag does not endorse user content and may remove content that violates these Terms at our sole discretion.
Users may apply to become an AmbassaDog representative for their breed. Approved AmbassaDogs may receive complimentary membership. TailWag reserves the right to revoke AmbassaDog status and associated benefits at any time. User-generated content submitted as part of an application may be used by TailWag for marketing purposes.
TailWag QR collars are physical products sold through our website. All sales are subject to our separate Returns & Shipping Policy. The QR safety feature in the app functions independently of collar purchase; collars embed your dog's unique QR code for physical identification purposes.
The lost dog and QR safety features are provided as a convenience tool. TailWag does not guarantee that lost dogs will be found, that reports will be seen, or that the QR code will be scanned. You use these features at your own risk. TailWag is not liable for any loss, injury, or damage to animals.
Precise GPS is only accessed during active walks. You can revoke location permission at any time in iOS Settings. Coarse location (suburb/area) is used for discovery and is stored in your profile. You may update or remove your area at any time.
Your use of TailWag is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
The TailWag name, logo, app design, and all original content are the intellectual property of TailWag Pty Ltd. You may not reproduce, distribute, or create derivative works without our express written permission.
TailWag is provided "as is" and "as available" without warranties of any kind. We do not warrant that the app will be uninterrupted, error-free, or free from viruses or other harmful components. To the maximum extent permitted by Australian Consumer Law, we disclaim all implied warranties.
Note: Nothing in these Terms excludes, restricts, or modifies any rights you have under the Australian Consumer Law (ACL) that cannot be excluded, restricted, or modified.
To the maximum extent permitted by law, TailWag's total liability to you for any claim arising from your use of the app is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for any indirect, incidental, special, or consequential loss.
You agree to indemnify and hold harmless TailWag Pty Ltd, its officers, employees, and agents from any claims, damages, or expenses (including legal fees) arising from your use of the app, your content, or your violation of these Terms.
We may suspend or terminate your account if you breach these Terms, engage in fraudulent activity, or for any other reason at our discretion with reasonable notice where practicable. You may delete your account at any time via Settings → Privacy → Delete My Account.
These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales for any dispute arising from these Terms.
We may update these Terms from time to time. We will notify you of material changes via in-app notification at least 14 days before they take effect. Continued use after the effective date constitutes acceptance of the updated Terms.
Questions about these Terms: legal@tailwag.app
General: founder@tailwag.app