Help is here.

Lost access, can't reset password, want to delete your account, want to download your data. Email founder@tailwag.app with the email you signed up with.

Cancel, change tier, change payment method, refund request. Subscriptions bought through the App Store are managed in Settings on your iPhone: tap your name, then Subscriptions, then TailWag. A subscription bought on tailwag.app is managed at /account.

Crashes, sync issues, GPS not tracking, push notifications missing. Email with your iPhone model, iOS version, and what you were doing when it failed. Screenshots help.

Order status, damaged item, returns, sizing, lost tag replacement. See our Returns policy or email with your order number.

Report harmful content, harassment, or a safety issue. Use the Report button inside the app, or email founder@tailwag.app for urgent matters. We aim to respond within 24 hours, sooner for urgent matters. Our Community Standards are published inside the app (Profile, then Legal).

Download your data, delete your account, opt out of marketing. Email privacy@tailwag.app. We respond within 30 days per the Australian Privacy Act.

If your dog is missing, mark them as lost in the app — the QR tag flow takes over. If you have found a TailWag-tagged dog, scan the tag and follow the prompts. For urgent help finding an owner, email founder@tailwag.app.